Maintenance Issue Reporting

Reporting Issues Early Protects Everyone

Why Reporting Matters

KeyAura™ vehicles are shared system assets.
Reporting issues early helps prevent breakdowns, safety risks, and unnecessary costs.

Failure to report issues promptly can result in:

Escalated repair costs
Vehicle downtime
Account penalties
Default status under certain agreements

This page explains when and how to report issues correctly.

What Must Be Reported

You must report any issue that affects:

Vehicle safety
Vehicle operation
Warning lights or dashboard alerts
Unusual noises, smells, or vibrations
Fluid leaks
Tire damage or loss of pressure
Overheating
Brake, steering, or suspension behavior

If you are unsure whether something qualifies, report it anyway.

When to Report

Issues must be reported:

Immediately if the vehicle is unsafe to drive
Within 24 hours of noticing a non-emergency issue
Before continuing use if the issue worsens

Continuing to operate a vehicle with a known issue may shift responsibility for damage.

How to Report an Issue

Issues must be reported using the official KeyAura™ Maintenance Issue Report form.

You may be required to provide:

Vehicle information
Description of the issue
When the issue started
Photos or videos
Current vehicle status (drivable or not)

Reports submitted outside the official form may not be considered valid.

REPORT A MAINTENANCE ISSUE

What Happens After You Report

After submission:

Your report is logged and time-stamped
KeyAura™ reviews the issue
You may receive instructions to pause use
Repair authorization may be issued
Follow-up documentation may be required

Do not authorize repairs without written approval unless instructed otherwise.

Failure to report maintenance issues promptly may result in responsibility for resulting damage.
All maintenance obligations are governed by the applicable agreement and Connecticut law.