Vehicle Return Instructions

Follow These Steps to Close Your Account Properly

When a Vehicle Must Be Returned

A KeyAura™ vehicle must be returned when:

Your rental term ends
Your agreement is terminated
You are instructed to return the vehicle
You exit a program voluntarily
A conversion or purchase pathway is not completed

Failure to return a vehicle as instructed may result in default and recovery actions.

Prepare the Vehicle for Return

Before returning the vehicle, you must:

Remove all personal belongings
Ensure the vehicle is reasonably clean inside and out
Refuel to the agreed return level (if applicable)
Secure all keys, fobs, and accessories
Confirm no unresolved maintenance issues exist

KeyAura™ is not responsible for items left in the vehicle.

Return Appointment & Location

Vehicle returns are completed:

By scheduled appointment, when possible
At the designated KeyAura™ return location
During approved return hours

Unscheduled or abandoned returns may delay account closure and documentation.

Return Condition Documentation

At return, the vehicle will be:

Photographed and documented
Compared against intake records
Evaluated for damage, wear, or misuse
Logged with time-stamped condition data

You may be asked to participate in the return condition review.

After the Vehicle Is Returned

After return:

Your account enters review status
Any damage or excess wear is assessed
Outstanding balances are calculated
Final documentation is completed

You will be notified if additional action or payment is required.

Vehicle return does not automatically close your account.
All returns are subject to final review under the applicable agreement and Connecticut law.